Welcome to Office Chair Sales’ FAQ section. Below you’ll find answers to common questions about our premium office chairs, delivery options, and customer service policies. If you can’t find what you’re looking for, please don’t hesitate to contact our team.
Product Questions
What types of office chairs do you offer?
We specialise in premium ergonomic office seating solutions including:
- 24 Hour Office Chairs (for extended use)
- Draughtsman Chairs (for elevated workstations)
- Ergonomic Office Chairs (with advanced adjustability)
- Executive Office Chairs (for professional environments)
- Meeting/Conference Chairs
- Operator/Task Chairs
- Visitor Chairs
How do I choose the right office chair for my needs?
Consider your daily usage patterns:
- For home offices: Our ergonomic or executive chairs provide optimal support for long working hours
- For corporate environments: Meeting chairs or visitor chairs create a professional impression
- For intensive use: Our 24-hour rated chairs are built for durability in demanding environments
- For technical work: Draughtsman chairs offer height adjustability for specialised tasks
Delivery & Shipping
What delivery options do you offer?
We provide two professional shipping solutions:
- Standard Express Shipping (£12.95): Via DHL/FedEx with 10-15 day delivery after dispatch, complete with real-time tracking
- Free Standard Shipping: For orders over £50 via EMS with 15-25 day delivery after dispatch (tracking included)
How long does order processing take?
Our Nottingham warehouse team processes all orders within 1-2 business days, conducting quality checks on every chair before dispatch. You’ll receive tracking information as soon as your order ships.
Do you ship internationally?
Yes, we deliver worldwide (excluding some remote areas in Asia). Our streamlined international delivery process ensures your premium office chair arrives safely whether you’re in Nottingham or New York.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. To initiate a return:
- Email our customer service team at [email protected]
- We’ll provide return instructions and authorization
- Package the item securely in its original packaging
- Return shipping costs are the customer’s responsibility unless the item is faulty
What if my chair arrives damaged?
In the rare event of shipping damage:
- Contact us immediately at [email protected] with photos of the damage
- We’ll arrange for a replacement or repair at no cost to you
- You may be asked to return the damaged item (we cover return shipping for damaged goods)
Payment & Accounts
What payment methods do you accept?
We accept all major credit/debit cards including:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. You can shop with confidence knowing your financial information is protected.
Customer Support
How can I contact customer service?
Our dedicated support team is available via email at [email protected]. We typically respond within 24 hours (excluding weekends). For urgent delivery inquiries, please include your order number in the subject line.
Where is your company located?
Our headquarters and warehouse are located at:
Office Chair Sales
22 Victoria St
Nottingham, GB NG7J 2NF
United Kingdom All orders are dispatched from our Nottingham facility where we maintain strict quality control standards.
Office Chair Sales
22 Victoria St
Nottingham, GB NG7J 2NF
United Kingdom All orders are dispatched from our Nottingham facility where we maintain strict quality control standards.
Still have questions? Our customer service team is always happy to help professionals find their perfect office seating solution. Email us at [email protected] for personalised assistance.